Resident Services
At Royal Haslar, we are committed to making residents' lives as comfortable and convenient as possible, which is why we offer a range of services designed to support everyday living.
The Base Service Charge comprises:
• Estate Management
• Beautifully-maintained mature parkland gardens
• Dedicated on-site Property Manager
• Residents library and communal activity rooms
• Building electricity, heating and lighting (communal areas)
• Building Insurance
• 24-hour on-site security team
• Water charges
• CCTV and fire alarm monitoring
• Future maintenance fund
• All maintenance of the building and grounds, including window cleaning, gardening and upkeep of the building exteriors and communal areas
For those that require a little extra care, the optional Independent Living package offers the following additional services to the Core Services:
• Well-being checks
• Telehealth care and emergency monitoring
• SmartTrigger personal emergency alarms
• Mobile scooter store
The well-being of Royal Haslar residents is of the utmost importance to us.
Our dedicated care management team can conduct regular in-home checks to support independent living.
These optional "I'm okay" checks provides reassurance to both residents and their families.
Each of Royal Haslar’s residential apartments features a discreet wall-mounted console, providing residents with easy access to estate management services and optional telehealth support.
The integrated call system enhances safety and promotes community connection, ensuring residents feel supported at all times.
In addition, the waterproof 'SmartTrigger' emergency alarm—worn comfortably as a pendant or wristband—offers peace of mind, allowing help to be summoned instantly with the press of a button.
This advanced telecare service is delivered in partnership with Appello, the UK’s leading provider of digital care technology..
As a trusted local home care provider, Serenity Care Solent recognises the importance of supporting individuals and couples in maintaining their independence, dignity, and lifestyle.
Each care package is tailored to reflect personal routines, preferences, and values — ensuring care is truly individual and responsive to changing needs.
Services are delivered by a team of fully trained, friendly carers, all committed to providing reliable, respectful, and empathetic support.
Serenity Care Solent is located at 86 High Street Lee-on-the-Solent PO13 9DA